Vladislav Yurukov
Department of Cultural Studies,
South-West University “Neofit Rilski” (Bulgaria)
https://doi.org/10.53656/nat2023-3-4.02
Abstract. Mentoring and coaching have many forms and formats. Choosing the right one is often challenging because of cost, delays on program launch, concerns with adoption, participation and capacity, overall readiness of mentors, prioritization and how it fits the company’s objectives and culture. As part of talent development, organizational solutions, productivity and automations teams, which aim to develop mentor-mentee (coach-coached) matching engine and overall business process automation of a mentorship program, we had to identify the key deliverables, main features, evaluate existing solutions and then design, develop and operate the system. In this paper we present the in-house development process of a mentoring program software solution, its architecture and operations in trivago from 2018 until 2020.
Keywords: mentoring; coaching; leadership; talent development; software engineering; agile methodology
