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Addressing Maritime Industry Feedback For Continuous Improvement: A Process Model

v.genkov@azbuki.bg от v.genkov@azbuki.bg
02-08-2021
in Uncategorized
A A

Emeliza T. Estimo, Geneveve M. Aguilar
John B. Lacson Colleges Foundation (Philippines)

https://doi.org/10.53656/ped21-6s.03add

Abstract. Stakeholders’ satisfaction is essential for sustainability. It provides opportunities for learning the strengths and weaknesses of an institution or organization to design and improve the quality of its services to promote goodwill and effective partnerships with the industry and the community. This descriptive study discusses and illustrates how a leading maritime university implements a process model for addressing industry feedback in the Philippines based on a trend of data gathered for nine consecutive years (2011 – 2019). This paper also mentions the actions taken by the University to address the issues and concerns raised by the industry stakeholders represented by shipping company Presidents, Crewing Managers, and Training Officers, particularly on the quality of graduates that it produces vis-à-vis the expectations of the industry. This study used the mixed methods of gathering data. The results revealed a trend in the level of satisfaction of the industry stakeholders, which point to a consistently high level of satisfaction with minimal declines at certain points from the quality of students that the school is producing to the quality of services provided over the years. Certain factors have been discussed as possibly influential in the decline of the stakeholders’ level of satisfaction. After implementing the work processes to address industry feedback, it was found to be working well and is now being considered by the administration as one of its best practices. To date, the University is continuously maximizing all strategies possible to sustain its performance in meeting the industry’s expectations.
Keywords: Maritime university; stakeholders’ satisfaction; industry feedback; process model; industry expectations

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  • Main Page
  • About us
    • About us
    • Who we are
    • Team
    • Ethics
    • Documents
  • Az-buki Weekly
  • Editions
    • Strategies for Policy in Science and Education
    • Bulgarian Language and Literature
    • Pedagogika-Pedagogy
    • Mathematics and Informatics
    • Natural Science and Advanced Technology Education
    • Vocational Education
    • Istoriya-History journal
    • Chuzhdoezikovo Obuchenie-Foreign Language Teaching
    • Filosofiya-Philosophy
    • Az-buki Weekly
  • Monographs, Proceedings
    • Proceedings of 3-rd International Scientific Conference “Industrial Growth Conference 2024”
    • ННП „Oпазване на околната среда и намаляване на риска от неблагоприятни явления и природни бедствия“
    • Помагало по български език „Приятели“ A2
    • Приятели А1 – А2 част 2
    • Приятели А1 – А2 част 1
    • Fascination: E.T.A. Hoffmann
    • III Национална училищна конференция ,,Споделени педагогически практики в преподаването на природни науки”
    • Да литна високо в небето… / Volare in Alto nel Cielo…
    • ПЛАМЕННИ НАДЕЖДИ
    • АТЛАС „КИРИЛ И МЕТОДИЙ“
    • Demographic Situation and Labour Market in Blagoevgrad and Kyustendil Districts
    • Proceeding of 1st International Conference on Environmental Protection and Disaster RISKs
    • Bulgaria - North Macedonia - Slovenia: Intercultural Dialogues in XXI Century
    • Methodology for strategic planning of national energy
    • Europe’s Core-Periphery Relations and Horizontal Disparities
    • Bulgaria - Macedonia - Slovenia: Intercultural Dialogues in the 21st Century, Part II
    • Local and Regional Aspects of Natural Hazards
    • ADAPTED METHODOLOGY OF HISTORY EDUCATION
    • VASIL LEVSKI. FROM THE CURVES OF LITERARY ICONOGRAPHY
    • Bulgaria - Macedonia - Slovenia: Intercultural Dialogues in the 21st Century
    • Gender World In Different Cultural Models
    • ADAPTED METHODOLOGY OF HISTORY EDUCATION 2
    • THEORETICAL MODEL FOR A CUMULATIVE LEXICOGRAPHING OF WORDS OF FOREIGN ORIGIN IN THE BULGARIAN LANGUAGE
    • БЪЛГАРСКИЯТ ЕЗИК, ЛИТЕРАТУРА И КУЛТУРА: ПЪТИЩА ПРЕЗ МУЛТИКУЛТУРНИЯ СВЯТ
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