Prof. Dr. Eliza Stefanova
Sofia University “St. Kliment Ohridski” (Bulgaria)
Abstract. The article presents a case study of digital transformation at Sofia University “St. Kliment Ohridski”, Bulgaria, catalyzed by COVID-19 pandemic. First, it summarizes challenges related to education and research, administrative processes, regulations, and culture from different perspectives – management of the university, professors and students. Next, the paper presents solutions, implemented as the answers of the challenges in order for transformation to happen in technological and non-technological directions. In the discussion section, we discuss the choices made to realize the digital transformation at Sofia University and the reasons behind them. In the final part of the paper, we conclude summarizing the main point of our case study and present expectations and perspectives for the future.
Keywords: digital transformation; COVID-19 higher education challenges; university education technological solutions